Refund policy

Damaged product:

If in the unfortunate circumstance that the product you receive is damaged, contact customer support on contact@strechgear.com. We will assure free returns in case of manufacturing defects after checking necessary proof of the damage.

Sizing:

  • We urge you to check the size guide to help you select the right size before purchasing the product. In case of a manufacturing defect, we assure you free rework if possible or a replacement of same product.
  • If the product is manufactured in prescribed dimensions as per size guidelines, we do no not accept returns in the case of the product not fitting you. In case of a complaint on sizes raised by a customer, Strechgear support team will check if there has been a manufacturing defect based on images/videos shared by the customer and then will be taking necessary course of action based on the nature of issue raised.

REPLACEMENT POLICY:

  • Replacement is applicable only for products with manufacturing defect.
    Replacements are sent in cases where the product sent by Strechgear is not matching as per the size chart of Strechgear or in case of any defects in products.
  • Replacement will be provided in cases where Free rework of products are not possible.
  • The original product will be reverse picked up and a new product will be sent after proper checking from the side of production.

RETURN POLICY:

  • Return is applicable only for products with manufacturing defect.
  • To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
  • Refunds shall only be initiated after a thorough check up by the production team of the product and confirmation of a manufacturing defect.
  • After the product is inspected, We shall be refunding the amount within 7 working days.

Exchange policy:

  1. Exchange is applicable only for products with manufacturing defect.
  2. If your products are customized, the exchange isn’t applicable. You can check the return policy for customized products.
  3. Exchange is applicable with different-sized products.

Eligibility for Exchange

  1. The product in your order is not a customized product
  2. The product should not have any damage or under used condition
  3. An exchange request must be raised within 7 working days of receiving your order.

Approval for Exchange

  1. Once the product is returned to our manufacturing facility, our QC team will inspect it and provide approval for exchange. QC checks will be completed within a day and will provide you updates on the next working day.
  2. Providing approvals for exchange is up to the discretion of Strechgear.
  3. Once the product is approved for exchange, we will start production of a new product and dispatch it within 7 – 10 working days from our facility. Shipping days would be from 3 or 7+ depending on your location

SUBMIT YOUR EXCHANGE REQUEST:

When you contact the Customer Service Department, please provide the following

  1. Your name
  2. Your address and telephone number
  3. Your Order Number
  4. The date of purchase
  5. Photos of the product & defects

REFUNDS:

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@strechgear.com.